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Privacy Policy

At Fayjay, we are committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.

1. Information We Collect

When you visit Fayjay, we automatically collect certain information about your device, including your IP address and web browser. Additionally, when you make a purchase or attempt to make a purchase, we collect:

  • Order Information: Name, billing address, shipping address, payment information (including JazzCash/EasyPaisa details or bank info), email address, and phone number.

2. How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site. This includes:

  • Processing your payment information.

  • Arranging for shipping and providing you with invoices/order confirmations.

  • Communication: We use your phone number and email to provide order updates or to confirm your order via WhatsApp/Call.

  • Marketing: With your permission, we may send you updates about new arrivals or special sales.

3. Sharing Your Personal Information

We only share your Personal Information with third parties that help us provide our services to you. For example:

  • Logistics Partners: We share your name, address, and phone number with courier services (like TCS, Leopard, etc.) to deliver your parcel.

  • Compliance: We may share your information to comply with applicable laws and regulations or to respond to a lawful request for information.

4. Data Retention

When you place an order through Fayjay, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

6. Cookies

We use "Cookies" to enhance your browsing experience. These allow the website to remember your preferences and the items in your shopping cart. You can choose to disable cookies through your browser settings, though it may affect site functionality.

7. Changes to This Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.